Last updated: 3rd February 2026

This Refund Policy explains how refunds and returns work for Adventure Trails purchases. Please read this policy alongside our Terms & Conditions.

Digital products

Adventure Trails digital products provide immediate access to trail content and QR-linked pages.

Because of this:

• Digital trails are non-refundable once accessed or downloaded, unless the product is faulty or access cannot be provided due to a technical issue on our side.

If you experience a genuine technical problem accessing your digital trail, please contact us and we will do our best to resolve it.

Physical products

If you purchase a physical Adventure Trails booklet:

• If your item arrives damaged or faulty, please contact us within a reasonable timeframe so we can arrange a replacement or refund.

• If you change your mind after ordering, you may be responsible for return postage costs, unless the item is faulty.

Returned items must be unused and in their original condition.

Shipping issues

All physical products are shipped from the UK.

• Delivery times vary depending on location.

• We are not responsible for delays caused by postal services, customs processes, or factors outside our control.

If your order has not arrived within a reasonable timeframe, please contact us and we will investigate where possible.

Incorrect orders

If you receive the wrong item, please contact us as soon as possible and we will arrange a replacement or refund.

How to request a refund or report an issue

To report a problem or request a refund, please contact us at:

Email: support@goadventuretrails.com

Please include your order number and a brief description of the issue so we can help you quickly.

Changes to this policy

We may update this Refund Policy from time to time. The latest version will always be available on our website.